In case you have ever had a cloud web hosting account in the past or you've dealt with any other kind of online service, you probably know from your personal experience that for many things it's better to consult with a live person over the phone rather than exchange tickets or email messages. In order to find out more about a specific service before you decide to purchase it or in case something small has to be made, for instance, it will be far easier and faster to do it in real time. If you're able to contact representatives by phone, it's also very likely that you are dealing with a real hosting supplier, not a reseller. The level of support that you can get over the phone varies between different suppliers - from standard issues to professional technical support. Usually most providers will offer you pre-sales assistance and first level telephone support, while more complicated technical matters are handled via email and / or tickets.

Phone Support in Cloud Web Hosting

We believe that having the option to communicate with a live representative is rather important, for that reason we have three support lines around the globe (USA, UK and Australia) and you're able to reach us over the phone for 14 hours every day. In case you consider getting one of our cloud web hosting, for instance, you're able to give us a call and learn more about our services before placing your order to be sure that we cover all of the system requirements for your sites. After your purchase, you will be able to get in touch with us about all the sales or billing difficulties you may have, or get any general or basic tech information you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you have to use our ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of an issue.