If you ever have any enquiries in regard to your web hosting account or you encounter a problem with your sites, you’ll have to touch base with the respective hosting provider’s help desk support team. It may not matter how swiftly they will reply when you've got a general question, but an issue like an ill-applied application update, for instance, may lead to your website becoming broken or inaccessible on the Internet. And the longer you wait for the support team to assist you, the longer the site will be down. If you offer services or goods online, any downtime will badly affect your website and you may lose existing or potential customers. A lot of hosting providers, especially resellers, handle emails and tickets within 24 hours, but in the online epoch this is far too long, since visitors will hardly ever go back to a website that isn’t functioning properly for a prolonged time interval.
One-Hour Response Guarantee in Cloud Web Hosting
If you’re using one of our cloud web hosting and you’ve got an enquiry or come across some difficulty, you can get in touch with us 24/7/365 by posting a ticket or by writing an email and we promise that you will obtain an answer in no more than 60 minutes. In case the issue can be sorted out, we’ll do it before we respond to you, whilst if there’s something that you need to do on your end, we will give you all the required info – what settings to check, what workable solutions to try, etc. Typically, you’ll obtain a response within less than half an hour, which suggests that waiting for hours or even for more than 1 day to get assistance is something unthinkable. Our 1-hour response guarantee is valid for any inquiry that you might have – general, technical or billing.