A ticketing system is the most widespread means of communication that web hosting providers offer to their customers. It’s typically part of the billing account and is the fastest way to tackle an issue that takes a certain period of time to examine or that needs to be forwarded to a system administrator. Thus, all replies added by either party will be stored in the same place in case somebody else wants to work on the issue at hand and the information in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you will need to log in and out of no less than two accounts in order to do some operation or to touch base with the company’s support team. In case you want to manage a handful of domains and each one is hosted in its very own account, you will have to use an even larger number of accounts at the same time. Besides, it could take substantial time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we’re using for our cloud web hosting isn’t separate from the web hosting account. It is an essential part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it at any moment with only a few mouse clicks, without the need to log out of your account. The ticketing system comes with a quick-search box, so you can trace any trouble ticket that you’ve already posted, if required. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to deal with a particular problem even before you submit a ticket. The ticket response time is maximum sixty minutes, which means that you can receive swift assistance at any specific time and in case our customer service team recommends that you should do something within your account, you can do it straight away without leaving the Control Panel.