Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we’re using for our cloud web hosting isn’t separate from the web hosting account. It is an essential part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it at any moment with only a few mouse clicks, without the need to log out of your account. The ticketing system comes with a quick-search box, so you can trace any trouble ticket that you’ve already posted, if required. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to deal with a particular problem even before you submit a ticket. The ticket response time is maximum sixty minutes, which means that you can receive swift assistance at any specific time and in case our customer service team recommends that you should do something within your account, you can do it straight away without leaving the Control Panel.