The accessibility to the customer and technical support that a cloud web hosting company provides will tell you a lot about the services they offer too. When you are allowed to use just e-mails and / or tickets, you have most likely come across a reseller not the website hosting supplier. When this is the case, you will have to wait for a couple of days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the real website hosting company for extra help. If the supplier offers various means of communication with quick response time that are available at any time, they're almost certainly the top provider, not just a reseller. So you'll reap the benefits of timely assistance and quality support because they'll have immediate access to the servers where your account is. Regardless of the issue - sales or technical, it is generally better to communicate with your web hosting company directly using your preferred way of communication.
24/7 Customer Support in Cloud Web Hosting
We supply 24/7 billing, customer and tech support for all our cloud web hosting. Even if you are not our client yet and you have questions, we will give you a hand without delay and provide you with the needed information, so as to give you the choice to make the best decision when you acquire a new web hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with various options for communication to contact us - live chat, phone, e-mails and support tickets. For your convenience, we have a couple of phone numbers all over the world, so you can call the one that is closer to you. The max response time for the emails and the tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any kind of task or issue, regardless of its difficulty.